Issue Resolution

OEC’s policies, rules and guidelines are designed to benefit both the consumer and the cooperative membership as a whole. Members who believe they have been treated unfairly, or in a manner inconsistent with policies, may challenge an action or decision through the cooperative’s formal Issue Resolution Committee. The Issue Resolution Committee is made up of three OEC employees who do not work in the department with which the dispute is filed. The procedure for issue resolution is outlined as follows:

Filing Issue Resolution Form and discussion with the Committee:

1. Members must complete the Issue Resolution Form.
2. The written complaint will be formally reviewed within 10 working days. A hearing will be held by the Committee and a decision rendered within five (5) working days.
3. If the consumer is dissatisfied with the decision made by the Committee, the consumer may appeal in accordance with the Bylaws of Oklahoma Electric Cooperative, Section 2.02 – Right of Member to a Hearing on Grievance.