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   OEC UPDATED Statement on COVID-19

      This statement was updated May 12, 2020 at 12:07 p.m. We will update this page with the latest as the situation develops.

As your neighbors and fellow community members, it is imperative that we do everything in our power to support you in this unprecedented time. For the health of the company, disconnects for non-payment will likely resume in June unless custom payment arrangements have been made.

Rest assured, your safety is still our top priority. More specifically:

  • You can make custom payment arrangements by phone or on SmartHub for any past due or current bills. We will continue to be flexible as we navigate this season.
  • Our lobbies remain closed until further notice. You can still make payments via the SmartHub mobile app, online at www.okcoop.org or at one of the dozens of PaySite kiosks located throughout our service area, as well as the payment drop-off in our drive-thru lane at 242 24th Avenue NW in Norman.
  • If you have outstanding debt due to this COVID-19 pandemic, you can apply (if you are eligible) for assistance at www.okdhslive.org (note that you must apply by May 15th for assistance with winter bills). We will continue to be very flexible as we craft payment arrangements.

We are here to help members through this crisis. Rest assured that we will keep you up-to-date on any changes to our operating policies primarily via email, social media, and at www.okcoop.org/coronavirus. Please call us at (405) 321-2024 or chat with us via www.okcoop.org if you have any questions or concerns.

Stay safe,
Patrick

OEC Statement on COVID-19

          This statement was updated March 24, 2020 at 3:32 p.m. We will update this page with the latest as the situation develops.

In light of the extensive media coverage of the Coronavirus illness, we wanted to reassure you that we are closely monitoring the emerging situation with service to our members at the front of our concerns. Rest assured, we are following all recommended CDC precautions. If you are unfamiliar with the illness and how to keep yourself safe, please familiarize yourself with the CDC website above.

At Oklahoma Electric Cooperative, our purpose is to improve our members’ quality of life through the safe delivery of highly reliable, reasonably priced electric service, innovative energy programs, and exceptional member service. Allow us to reassure you that we will continue to uphold our values in these unprecedented times.

More specifically, we pledge to:

  • Ensure that your electric service continues to be reliable.
  • Maintain excellent service to our members while keeping everyone safe by closing our lobbies. Rest assured, you can still make payments via the SmartHub mobile app, online at www.okcoop.org or at one of the dozens of PaySite kiosks located throughout our service area, as well as the payment drop-off in our drive-thru lane at 242 24th Avenue NW in Norman.
  • Make custom payment arrangements by phone or on SmartHub.
  • Temporarily suspend late fees and disconnects for non-payment for anyone directly affected by the virus.

 

Our colleagues at OEC Fiber are ever-diligent as well. Learn more about their updated policies here.

We are here to help members through this crisis. Rest assured that we will keep you up-to-date on any changes to our operating policies primarily via email, social media, and at www.okcoop.org/coronavirus. Please call us at (405) 321-2024 or chat with us via www.okcoop.org if you have any questions or concerns.