OEC Statement on COVID-19
This page was updated March 24, 2020 at 3:32 p.m. We will update this page with the latest as the situation develops.
In light of the extensive media coverage of the Coronavirus illness, we wanted to reassure you that we are closely monitoring the emerging situation with service to our members at the front of our concerns. Rest assured, we are following all recommended CDC precautions. If you are unfamiliar with the illness and how to keep yourself safe, please familiarize yourself with the CDC website above.
At Oklahoma Electric Cooperative, our purpose is to improve our members’ quality of life through the safe delivery of highly reliable, reasonably priced electric service, innovative energy programs, and exceptional member service. Allow us to reassure you that we will continue to uphold our values in these unprecedented times.
More specifically, we pledge to:
- Ensure that your electric service continues to be reliable.
- Maintain excellent service to our members while keeping everyone safe by closing our lobbies. Rest assured, you can still make payments via the SmartHub mobile app, online at www.okcoop.org or at one of the dozens of PaySite kiosks located throughout our service area, as well as the payment drop-off in our drive-thru lane at 242 24th Avenue NW in Norman.
- Make custom payment arrangements by phone or on SmartHub.
- Temporarily suspend late fees and disconnects for non-payment for anyone directly affected by the virus.
We are here to help members through this crisis. Rest assured that we will keep you up-to-date on any changes to our operating policies primarily via email, social media, and at www.okcoop.org/coronavirus. Please call us at (405) 321-2024 or chat with us via www.okcoop.org if you have any questions or concerns.